What makes a great bank teller

Skills in organization and mathematics will assist with managing cash drawer allocation. Some bank tellers may need to process loans.

The ability to understand a customer's needs and collect the necessary documents will assist with a timely process.

Bank tellers will often work with other banking employees, including lenders and other bank tellers, and strong teamwork skills are necessary. Basic accounting skills will assist the bank teller in balancing their drawer and completing customer transactions.

Because bank tellers are responsible for handling cash, honest and integrity are a requirement. Bank tellers are often involved in multiple projects at one time. The ability to assist multiple customers at one time, while still being accurate and efficient is a requirement when working as a bank teller.

Good technical skills will assist the bank teller in operating banking equipment and completing computer transactions. Bank tellers will often update customer accounts and good data entry skills will assist with this task. Clear and accurate typing skills are important when communicating with other tellers and inputting numerical values into the computer system.

Bank tellers will often assist customers over the phone. Clear and effective phone skills will assist with this task. A good amount of discretion is a requirement when working as a bank teller. Bank tellers will need to remain confidential about customer information and balances. The ability to effectively handle conflict can be useful when working as a bank teller.

Bank tellers may often come across distraught or angry customers. Fortunately, many of the required bank teller skills can be developed. For example, you can work on improving your organizational and communication skills in your everyday life when communicating with friends or service professionals. You can also develop your computer skills by taking a class or practicing using common computer programs. Here are a few ways that you can improve your bank teller skills:. By asking a trusted friend or coworker for feedback, you can understand specific skills and areas where you can improve.

With all feedback, consider specific steps that you can take to improve each skill. For example, if you learn that your coworkers do not turn to you for assistance because they assume you are busy, you can make it a point to offer your assistance more frequently.

It can also be useful to consider your own feedback. Make a list of the most important bank teller skills and then consider how well you match up. Then, you will have a list of a few key skills to begin working on immediately. More responsibility, whether it is in your current position or at school, is a great way to develop additional bank teller skills. By accepting more shifts or assisting customers with tasks, you can develop important skills like customer service and communication.

Organized courses can help you develop your computer and mathematics skills. You can also list these courses on your resume which could make you a more competitive candidate when applying for jobs. Give the customer your full attention, speak clearly and practice active listening by repeating a question or an idea, so you can make sure you are communicating clearly. By asking questions and paying attention to the answers, you can be more efficient with the transaction. Accuracy always equals efficiency.

Not having to go back and recheck the numbers or reprocess a transaction saves a lot of time - for you and the customer. Double-check your actions during transactions or when editing account information, to make sure that you prevent errors.

For example, during a withdrawal transaction, confirm that the amounts on the withdrawal slip and on the account screen match, and that the remaining balance is correct before you count cash for the customer. Although it's not always easy to do during a busy shift, try to manage your time wisely. When possible, avoid multitasking, which can divide your attention and may lead to errors.

Fortunately, you can gain cash handling skills in many other positions. If you've worked as a cashier, waiter, or ticket seller, you've gained ample experience handling money. Expand on your cash handling skills with the following inclusions on your resume:. Bank tellers are responsible for greeting and assisting customers. In addition to strong core mathematical skills, they need to be friendly, personable, and helpful.

You can gain these skills from any customer service oriented job. If you're applying for a position as a bank teller without a strong history of prior work experience, look to your extracurricular or volunteer activities to help you fill out this area.

Anything from serving as club president to serving in a soup kitchen can help you hone your people skills. Today's bankers rely less on their own math skills and more on complex computer programs that feed them the information they need to complete certain tasks. Perhaps you were just finishing up on a phone call, or maybe you were assisting another teller with a customer. Regardless of why you made the customer wait, apologize to the customer for making them wait. This article was written by a professional writer, copy edited and fact checked through a multi-point auditing system, in efforts to ensure our readers only receive the best information.

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